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After updating assignee in Jira ticket -> this update is not sync to portfolio plan

Tuan Lam_w36f3z

Hi all,

Currently, i'm using newest version of portfolio and create a plan with source is a board from jira.

When update estimation of a ticket from Jira -> that updated is sync to Portfolio. But when updating assignee from Jira, this updated is not sync to Portfolio.

I already click refresh and Calculate button.

How can i do to make assignee updated to Portfolio when changing from Jira

Comments

Shantanu bhosale

Hi Tuan,

Check that assignee in jira is a Team member of your portfolio plan.

for more detail follow click on this assignee_mapping

Tuan Lam_w36f3z

hi shantanu,

Thank you for your reply. I'm sure 100% assignee member is team member in portfolio plan. (on the top left, there are scope/release/team).

Dima Rastaturin

I have the same issue.

Kerkko Pelttari

Same problem. Using Jira cloud and the portfolio plugin.

Dima Rastaturin

I figured that out. There should be an estimation in the ticket, otherwise it won't be synced (because Portfolio cannot schedule it). Also, good to check "Scheduling options" in the settings.