SourceTree crashes on startup after 1.9 - 2.0 popup; 2.0 won't install successfully

Question

I was using SourceTree 1.9.13.7 without incident, then one day I got a pop up informing me that 1.9 would no longer be receiving updates and asking me to go to the download page for 2.0. I clicked "don't remind me about this again" and then it crashed SourceTree. Attempting to reopen resulted in failure; I went into the userconfig file and altered it so I'd get the pop-up again and I could get that far, but no option would allow me to open SourceTree.

I tried uninstalling and reinstalling 1.9.13.7, but the same issue occurred. I completely removed my userconfig file, but no change.

I gave up and went to SourceTree 2.x.... but now it fails to install.

Any ideas on what to check for either?

Using Win7 Enterprise 64bit.

evandowning · Answer

To add to this -- I already have .NET framework 4.7, running Win7. :[

evandowning · Answer

Thanks -- unfortunately there is no sourcetree.log file.

When trying to install 2.1.2.5 I get this:

Open Setup Log gives me the Squirrel installer error shown above.

Installing 1.9.13.7 gives me the "this will no longer be updated" pop-up and when I say "don't remind me again" I get a SourceTree Crash report:

Ana Retamal · Answer

Hi Evan! That's a Squirrel installer error rather than a SourceTree error itself. Looking at the log it looks like it's been installed, can you check in %localappdata%\SourceTree\app-{version} ?

We had a user with a similar issue and he said that uninstalling .Net framework 4.6.2, and then installing .Net framework 4.7 worked for him. Can you try that and let us know?

Cheers,

Ana