Our case description:
we're a software company of around 200 employees, working on getting ISO 27001 implemented. We're struggling with how to document / implement this in our Confluence instance.
Our current situation is that we have spaces for various departments (ie: Sales, administration, Customer Support, R&D). Each space has the possibility to add procedures (with a predefined template).
As procedures can be relevant for multiple for multiple departments (ie: order processing is relevant for sales & administration), we use labels combined with the content by label macro to show a procedure over multiple spaces. However: as the correct labels have to be added manually, this probably will be forgotten when creating a new procedure.
So my question: how do you guys do this, we've been thinking about some alternatives:
- all procedures set in one 'procedure space'
The procedures aren't really embedded in the workflow of the employees
Managing all procedures will probably be easier.
Searching for a procedure will probably be easier. - Procedures are cut up into pieces (the order processing procedure will be split in 2 parts, one for sales, one for administration, with (for instance) a link at the end of the page, or a 'dependencies' block at the top of the page.
I expect it will be harder to manage all procedures in this case.
I'm very curious for your replies!
