Troubleshooting SourceTree 2.0 crash

Question

Hello,

I recently attempted to install SourceTree 2.0 on Windows 10. It worked when launched from the installer, but crashes when running from the start menu. It will only run from the Installer.

The SourceTree log is empty, and the Windows Application log shows an ntdll.dll fault. I reinstalled my NVidia drivers and reinstalled SourceTree after deleting the AppData directory.

Is there any other way to diagnose why I get these repeated failures?

itsalwayssonny · Answer

Ana,

That did not address my issue. The User.conig file is populated properly and the event  logs are populated with a different error:

Faulting application name: SourceTree.exe, version: 2.1.2.5, time stamp: 0x59354ffa
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000374
Fault offset: 0x00000000000f8283
Faulting process id: 0x363c
Faulting application start time: 0x01d2e9031cf45090
Faulting application path: C:\Users\Sonny\AppData\Local\SourceTree\app-2.1.2.5\SourceTree.exe
Faulting module path: C:\WINDOWS\SYSTEM32
tdll.dll
Report Id: c7a7e2f1-4c42-44b0-b01d-5aaabd2d8221
Faulting package full name: 
Faulting package-relative application ID:

Ana Retamal · Answer

Hi Sonny, one of the reasons for this error to happen is that the user.config file for SourceTree has been corrupted. You can check if that's your case by following the article SourceTree crashes on startup.

Did that solve your issue?

Regards,

Ana