SourceTree stopped working and won't let me reinstall it completely

Question

Hello,

I have an issue I can't solved myself... After closing SourceTree, it happened that I could not open it again. So I tried to uninstall and reinstall it. The problem is that when I reinstall it, there is no wizard window or anything. Just a pop up that disappear very fast and then the files I just uninstalled reappear as previous and SourceTree laucher doesn't do anything when I click on it.

I tried deleting all the folders related to SourceTree in appdata\local, to uninstall with advanced uninstaller to try removing all the files of sourcetree from the computer but when I reinstall, nothing change...

I could use some help :)

Ana Retamal · Answer

Glad it's working for you now :)

Shonanj · Answer

I found a solution, kind of randomly, just deleted some files related to git in several folders and I could reinstall through the wizard and now it is working correctly. Thanks for help!

Shonanj · Answer

Sorry, I didn't specify. I am using SourceTree on Windows 10, 64 bits.

I made sure that no more SourceControl versions are removed and reboot my system several times but it doesn't change anything.

I also tried to follow the instructions on how to wipe SourceTree preferences but I have no files corresponding to bookmarks.xml", "opentabs.xml", "userhosts" in C:\Users\<username>\AppData\Local\Atlassian\SourceTree\. The folder is almost empty. Same for the file user.config.

The strange things is that everytime I delete or uninstall the process is almost instant. Just like if nothing was really happening. Just that when I uninstall the folder disappear and when I reinstall it just go back exactly where it was withtout changing anything.