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SourceTree has stopped working.

Jeff Starn

I am using Windows 7 and Sourcetree 2.x. Previous answers on this forum were not helping. I uninstalled Sourcetree, removed all Atlassian and Sourcetree directories in localappdata and in c:\program data, deleted everything I could in localappdata/temp (there's stilla file in use in use called "1"), and rebooted. Same thing, "Sourcetree has stopped working.

The Windows 7 Event Log shows 2 errors, Application and .NET Runtime. I tired poting the event log entries but was not allowed to do so.

Accepted answers

Mike Corsaro

Hello! Do you get a BugSplat crash dialog when this happens? Also, could you make sure your version of .NET is upgraded to the latest verison? Thanks!

All comments

Mike Corsaro

Hello! Do you get a BugSplat crash dialog when this happens? Also, could you make sure your version of .NET is upgraded to the latest verison? Thanks!

Jeff Starn

I'm using .NET Framework 4.6.2

Not sure where to check for bugsplat

localappdata/Atlassian/SourceTree/sourcetree.log is empty

Mike Corsaro

You would have seen a "Send crash report dialog". If possible, could you post the event log entries too? Thanks.

Jeff Starn

No "send crash report" dialog appeared.

I tried to send the event logs but got an error:

"Your reply was not accepted. Please check for inappropriate language or spam."

David Storfer

My WMI was also not working, but I did not have quite the same errors as above and I did the following:

Go into dcomcnfg and try to look at the

Component services > computers > My computer > Dcom config

It may prompt you for classes not registered. Say Yes! Once I did that, my WMI properties were working again and SourceTree reinstalled perfectly.

Bruno Castro_6z24ef

Similar thing happened to me today, instead of "Not Found" the error was "WMI: Invalid class", I got it solved by following the instructions from TechNet Forum below:

https://social.technet.microsoft.com/Forums/windowsserver/en-US/8c673b55-0db1-4ce1-bfaa-94527e8adb00/how-to-fix-quotinvalid-classquot-in-powershell?forum=winservergen

Just in case I will copy paste the steps here too (it is also recommended to make a backup of the WMI repository).

. About how to rebuild the WMI repository.

• Disable and stop the winmgmt service
• Remove or rename C:\Windows\System32\wbem\repository
• Enable and start the winmgmt service
• Open Command Prompt as Administrator
• Run the following commands:

cd C:\Windows\System32\wbem\for /f %s in ('dir /b *.mof') do mofcomp %s
NOTE: This will take a minute or so to complete.
for /f %s in ('dir /b en-us\*.mfl') do mofcomp en-us\%s