Unable to uninstall previous versions (since upgrade to version 2.x)

Question

Since I installed the last version 2.x, I get a popup on start which inform that previous versions or SourceTree are still installed on my system:

* 1.8.22
1.8.3
1.9.5.0
1.9.6.1
1.9.6.2

When I try to uninstall these entries (using the main default feature of Windows 10), I get this kind of message:

Windows does not find
C:ProgramData\Caphyon\Advanced Installer\{...}\SourceTreeSetup_...

Does anybody have the same issue? How can I clean these previous installations?

P_ Mergey · Answer

I think that I finally successfully uninstalled the five previous versions whose obsolete traces were still on my system after upgrading to the 2.x version.

However, I have had to fully chronologically reinstall whole these five version, because the "Remove/Repair/Reinstall" feature seems to not work at all. And of course, I have had to uninstall first the last 2.x version I was using.

So, in my case, I finally had to:

* Uninstall version 2.x
* a. Download b. Install c. Uninstall version 1.8.2.2
* a. Download b. Install c. Uninstall version 1.8.3
* a. Download b. Install c. Uninstall version 1.9.5.0
* a. Download b. Install c. Uninstall version 1.9.6.1
* a. Download b. Install c. Uninstall version 1.9.6.2
* a. Download b. Reinstall the latest version 2.x

Not really a simple trick.

codepm · Answer

Hi Ana,

I have the same issue. I tried to use the old installers (tried 2 of them) but they did not detect the old versions. Is there a way we can manually fix this?

Thanks!

Paul

Ana Retamal · Answer

Hi! I've talked with one of our SourceTree Windows developers and he told me that Windows keeps a copy of the installer on the hard drive and when 'uninstall' is triggered in that dialog, Windows runs the installer with the 'uninstall' flags.

However Windows, or rather 3rd party apps, have a habit of seeing the cached installers as fair game when trying to clear disk space and you end up in that situation where the uninstall fails because it can't find the cached installer.

The best option is to download the original installer which, when run, should detect the old install and offer the Remove/Repair/Reinstall option. You can then choose the 'Remove' option and it should clean up.

You can find the old installers at https://www.sourcetreeapp.com/update/windowsupdates.txt.

Let me know if this helped!

Regards,

Ana