When importing trello data, comments and activity both are merging

Question

we are trying to import data from trello to jira through trello importer in jira,

when we import data from one of our trello instance both comments and activity are merging.

comments are not showing in the jira issue comments, only we can see the comments in activity.

Caity · Answer

Hi Prasanthi,

Are the cards in your production account copied from another board? Copied comments are considered actions (the action of copying the comment) rather than as a comment itself, so if these cards were copied, that could explain why the comments are showing up in the activity feed in JIRA.

You can tell if a comment is copied by looking for something like this in the activity feed:

prasanthi padmasale · Answer

Hi Caity,

I have created one trello cloud account to test the data migration from trello to JIRA, and we have our main production trello instance from which we actually need to migrate the cards into jira.

When we try migration from my trello cloud account(sample data) everything is fine.

But when we try migrating data from our actual data trello account/instance(production instance), we are facing the above problem.

I am referrind to two different accounts

Caity · Answer

Hi Prasanthi,

Could you tell us a little more about the trial and production instances of Trello that you're referring to?

Trello doesn't have a trial version—are you referring to two different accounts, or different boards?