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SourceTree installer can't access c:\programdata\[currentuser]

Brad Stiff

I am trying to install SourceTree on Windows 7 as an Administrator. The installer immediately fails saying 'Unable to write to C:\ProgramData\[Current User].'

[Current User] is the login name of the current user.

Strange that the installer, running under Admin privs, would not have access.

More strange is that ProgramData is supposed to be for shared settings across users. Not sure why the installer would be trying to access (create?) a user-specific folder there, rather than using C:\Users\[Current User]\AppData\Local.

Any ideas?

Accepted answers

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Ana Retamal

Hi Brad! Which version of SourceTree are you trying to install? Can you try with the newest one and let me know if this fixes your issue?

Cheers,

Ana

Brad Stiff

I get the same error with both the 1.10 version and 2.0 versions, running the installer as Administrator.

Ana Retamal

Hi Brad, that's weird as the installer should be installing SourceTree within C:\Users\[Current User]\AppData\Local directory, and not within C:\ProgramData\[Current User]. Can you follow these steps?:

Uninstall SourceTree
Make sure there's nothing at C:\Users\<username>\AppData\Local\Atlassian. You can delete the directory to be sure.
Install SourceTree again using this link https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.0.19.1.exe (we need to make sure it's being downloaded from our official site)

Out of curiosity, have you tried installing SourceTree for a different user or on a different computer? Did you get the same problem?

Let us know if this was successful this time!

Regards,

Ana

Michel Velthuizen

Hi, i have the exact same problem. Your suggestion doesn't work. Deleted everything, even cleaned the registry by hand.

I had 1.9 installed and trying 20.0.20.1 now.

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