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Met unexpected error when uploading and installing add-on (Bamboo)

Rui Hu

Hi all,

I tried to upload a jar file for adding a new add-on in bamboo. And it reports unexpected error after clicking 'upload' button. In the meantime, the pop-up windows which shows installing the add-on cannot be closed.

addon_error.png

The add-on jar file is from https://marketplace.atlassian.com/download/plugins/com.thed.zephyr.zfj-bamboo/version/10000020

Anyone know how to solve this ?

Thanks,

Rui

addon_error.png

Accepted answers

All comments

Steffen Opel [Utoolity]

I have encountered this error when Bamboo's Base URL setting does not match the actual URL in use, refer to Specifying Bamboo's URL on how to address this in case:

To specify Bamboo's URL:
Click the icon in the Bamboo header and choose Overview.
Click General Configuration (under 'System'), in the left navigation panel.
In the Base URL field, type the URL address of your Bamboo server (for example, "http://keg:8080/bamboo").
Click Save.

The error is slightly misleading, insofar the add-on installation continues (and usually succeeds), but he client side add-on installation progress monitoring is unable to communicate with Bamboo via the erroneous base URL.

Steffen Opel [Utoolity]

Have you checked whether the add-on installation might have succeeded regardless by clicking Manage add-ons again afterwards? In case it has, see my answer for the likely explanation.

Rui Hu

Thank you.

I tried and waited for over 1 hour. After refresh the page, it still failed.

Rui Hu

Thank you Steffen.

I checked the URL and it is correct.

I tried again but failed again.

Steffen Opel [Utoolity]

In this case it's probably going to be most efficient if you directly contact the add-on's vendor Zephyr via the Get support link from the add-on listing. I have also added the resp. tag 'addon-com.thed.zephyr.zfj-bamboo' to your question, but given you are the first to ask about it, they likely won't monitor this yet.

Rui Hu

I cannot upgrade "Support Tools Plugin" either.

And I tried to install "TFS Repository" but shows "Problem accessing the file TFS Repository."

I think there's something wrong which may not the Zephyr's problem.

But I will try to contact Zephyr support team. Thank you.

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