This question is in reference to Atlassian Documentation: Finding your FishEye or Crucible Support Entitlement Number (SEN)
Installed a trail version of crucible licence and configured SVN repository, initial indexing got struck at 14%Crucible-error.JPG
Although the indexing has failed, you should still be able to get to the Fisheye/Crucible admin screens and find the licence details, which will include a SEN.
You should then use that while raising a support call at https://support.atlassian.com
Although, I've just looked at your error message properly - the problem is the Fisheye/Crucible server got disconnected fro the Subversion server - that's probably a networking or Subversion problem rather than Fecru. Check the logs on both the Fecru server and Subversion to see what they think has gone wrong in more detail.
Go to the "Administration" > "System Settings" > "System Information" page. In the "License" section there's a "Support Entitlement Number (SEN)" field.
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