Crowd Service could not be started.

Question

I just installed Crowd on a Windows server and am having trouble getting it to run as a service.

It did install succesfully as a service under Tomcat however when I try to start the service I get this output:

D: \Atlassian\Crowd>net start Crowd

The Apache Tomcat Crowd service is starting.

The Apache Tomcat Crowd service could not be started.

A service specific error occurred: 0.

More help is available by typing NET HELPMSG 3547.

I have searched and found this article:

https://confluence.atlassian.com/display/CROWDKB/Unable+to+configure+Crowd+to+run+as+a+service+on+Tomcat

However my jdk installation does not have msvcr71.dll, instead it contains msvcr100.dll.  I tried simply substituting that for msvcr71.dll in the solution listed in the article to no avail.

Any help would be greatly appreciated.

BernardoA · Answer

Actually it may not work running Crowd as a service when your enviroment and application are 64bit.

However I found this following documentation which provides some  a workaround:

https://confluence.atlassian.com/display/CONFKB/Problems+Installing+Confluence+as+a+Service+on+Windows+64bit

Cheers,

Bernardo

Nate Eklund1 · Answer

FYI, I also tried getting an older version of the visual c runtime that matches what the crowd article asks for and got the same error despite having it in the tomcat bin directory.

Nate Eklund1 · Answer

Hi Bruna,

Thanks for your reply.

I am running 64 bit windows.  I installed 64 bit Java.  I am unsure if my Crowd is 64 bits.  On the Crowd download page I only see one standalone zip file, which is what I used following the guide on the site.  I don't see any mention of 32 vs 64 bit anywhere on the download or installation pages.  How can I tell?

Download Page: http://www.atlassian.com/software/crowd/download

Install guide: https://confluence.atlassian.com/display/CROWD/Installing+Crowd+and+CrowdID

Thanks!