how to stop crucible from sending emails by default

Question

Hello everyone,

I have a question regarding the email notifications in crucible. At the Moment crucible sends Emails to all review participants for about everythin. (Every comment, finding, new review, closed review etc.)

I would like to set it up so that by default no one gets any emails or only for new review assignments.

In my profile settings I have deactivated all email notifications but still get some emails from crucible.

Any suggestions?

Tini Good · Answer

Not that I've found.

I strongly suggest my users set their Profile Settings to the below so that they get emails when they have an action. I gave them a write-up explaining the settings I suggest they use and why.  After that it's up to them.  When they complain, I ask them if they've read the write-up and configured their profile settings.  Inevitably the complainers haven't done so, and those who've read it finally understand their options and configure their profile they way they prefer.  My write-up is below and matches our process.  Your process may be different.

___________________________

Notifications.jpg

I recommend you pick the settings that make it easiest for you to know when you have a task on an active review.  Settings can be changed easily as needed.

As a Reviewer, I prefer the settings shown:  nothing happens when someone adds a defect, but if a revision is added to the review I'm Uncompleted.  Since I'm not required by process to do anything as a Reviewer when a new defect is raised by someone else, and I can always go look through them later when I'm ready, this setting works best for me.  If a revision is added, I like being Uncompleted because:* It tells me the Author has added a revision so something should have been fixed.  If I had a defect, I'm told automatically it's time to go check.  If I didn't have this turned on, I'd have to go manually look at the Review to find out whether the Author is ready for me to check his fix for my defect.
* If I didn't have a defect on the Review but other folks did, then now I have a tiny amount of unnecessary work.  I have to go hit "Complete" again.  However, I can optionally go look at everyone else's defects now if the code is of interest to me.
* If I had all my Uncomplete settings set to "No", then I'd probably have Authors and Moderators bugging me when I forgot to go manually check for Author fixes for my defects.

I could optionally leave it set to No for both Uncomplete options, and only go turn on "Uncomplete review if revision is added" when I had actually noted a defect to save that bit of "unnecessary work", but that actually takes a couple of button clicks more than just hitting "Complete" a second time.

All this said, some folks hate being "Uncompleted".  If you prefer to watch things manually, just set both options to No.  Others prefer to read everything on a review, and may want both Uncomplete options set to Yes.

As an Author, I also prefer the settings shown.  Most notifications are in bulk so fewer emails.  Uncomplete settings don't apply to Authors, only to Reviewers.  I usually have a Moderator who takes care of closing the Review, so State Change notification could be set to No, but I like to know when reviews are closed as a Reviewer, so I leave it set to Batch.  But, if I changed this to No my Crucible Review Inbox could tell me the same thing.  As an Author, I'm not required to respond immediately to every defect, so I keep Comment Added on Batch so I can optionally track new comments via email and save the login. I could easily set to this to No to cut down on emails since I have other methods to trigger me to read other Reviewer comments.  Participant Finished is set to Immediate, because as the Author I have replies to post or defects to fix once all my Reviewers have marked the Review Complete.  I can wait until I get a notice for every Reviewer, or I can go respond to each Reviewer as they finish the Review.  I leave General Message set to Batch because I like tracking by email, but this could just as easily be set to No.  I leave File Revision Added set to Immediate because that setting notifies me when I'm a Reviewer that the Author has fixed some defects.

Notifications.jpg

L. Schimmel · Answer

Okay thanks for your input.

Do you know if it is possible to change the default settings for all users? So I don't get as many complaints by users. I'm thinking of them opting in to receiving that many mails

Tini Good · Answer

Not that I've found.  The individual user profile settings reduce but won't eliminate emails.