Sourcetree Not Working on Windows 8.1

Question

I just got a new laptop and had previously been using SourceTree on Windows 7 without a problem. However, I cannot make it work on Windows 8.1 - it pops up with a blank dialog and another blank "Welcome" dialog. If I click somewhere within the "Welcome" dialog, it either goes away or reappears depending on where I click, and eventually I get a message saying that Sourcetree "has stopped working". I love the program and want to continue using it. On your homepage you show it running on Windows 8. What's the problem?

Stef Green · Answer

Thanks, I tried installing new intel drivers - but unfortunately it didn't help :(

Is there someway I can offer more information, can I find an output.log somewhere? I tried to "open file location" but I can't find any logs, I might be searching the wrong place?

Seth · Answer

I haven't had a similar problem, but others have. This one found an answer: https://answers.atlassian.com/questions/286989/sourcetree-does-not-run-on-windows-8-1

Try searching this site for "sourcetree crash", and skip over any that mention OSX or Sourcetree versions 1.6+ (Windows SourceTree version is 1.5.x as of May 2014).

Stef Green · Answer

Hi Seth Foss,

I also have this problem. I have tried to re-install 3 times now, and still just says "Has stopped working" almost instantly after launching it. So it's not minor UI problems, the problem is that it crashes and is impossible to use.

Any suggestions?