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Help Needed: Changing the Email Address Linked to My Atlassian Community Champion Account

Said ben naceur

Hello everyone,

I'm looking for some guidance regarding an issue with the email address linked to my Atlassian Community Champion account.

I'm currently experiencing problems with the email address I used when joining the Champions Program. As a result, I'm having trouble accessing the resources and communications related to the program.

I'd like to update my registered email address so I can regain full access and stay actively involved in the Champions community.

Bethan is the only person I have a contact with regarding the Champions Program, but she is no longer responsible for it.

Could someone please direct me to the right person or team to contact about this issue? If possible, I'd appreciate an email address or the appropriate support channel.

Thank you for your help!

Accepted answers

Trudy P Claspill

Hello @Said ben naceur

Are you able to login to the Champions Slack workspace? There is a channel there through which you can request assistance.

Are you able to access the Champions Service Desk portal?
https://champions.atlassian.net/servicedesk/

Arkadiusz Wroblewski

Hi @Said ben naceur

I flagged this on Champion Support Channel.

Cheers,

Arek🤠🧙‍♂️

Maksym Liutyi

Hi @Said ben naceur,

Thanks for reaching out! To update your registered email address for the Champions Program, you can submit an Update My Info request through the Champion Service Desk here:
🔗 Update My Info.

(Please make sure not to share your new email or personal details publicly here on the forum).

All comments

Trudy P Claspill

Hello @Said ben naceur

Are you able to login to the Champions Slack workspace? There is a channel there through which you can request assistance.

Are you able to access the Champions Service Desk portal?
https://champions.atlassian.net/servicedesk/

Arkadiusz Wroblewski

Hi @Said ben naceur

I flagged this on Champion Support Channel.

Cheers,

Arek🤠🧙‍♂️

Maksym Liutyi

Hi @Said ben naceur,

Thanks for reaching out! To update your registered email address for the Champions Program, you can submit an Update My Info request through the Champion Service Desk here:
🔗 Update My Info.

(Please make sure not to share your new email or personal details publicly here on the forum).

Said ben naceur

Thank you for sharing the link! Unfortunately, I'm facing issue. I've tried submitting the request using both my phone and laptop, but I keep getting the same error: "We couldn't submit your request. Refresh the page and try again." like no matter i try its show the same thing

I appreciate your help!

Said ben naceur

Hi,

Unfortunately, I've lost access to the email address linked to my Champions account. Because of this, I'm unable to log in to the Champions Slack workspace or access the Champions Service Desk portal.

The support team has already reached out to me through the forum, so I'm sure we'll find a solution.

Thank you so much for your kindness and for suggesting these solutions. I really appreciate your help! 😊

Said ben naceur

Thanks so much, Arek! As always, you're always there to support and help. I truly appreciate your kindness and willingness to step in. It means a lot! 🙏

Maksym Liutyi

Thanks for lagging this!

Since you no longer have access to the original email address associated with your Champions Program account, the safest way to handle this is via email.

Please send an email directly to communitymanagers@atlassian.com with the following details:

Full Name:
Previous email address (the one originally linked to your Champions account):
New email address you would like to use moving forward:
Community profile link (if available):

Once received, our team will coordinate with the Community Program Managers (CPMs) to verify your account ownership and help update your details.

(For your privacy and security, please do not post your personal or new email address here on the public forum).

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