I accidentally added a person to two Trello boards. Since this person has not used either board and has no intention of doing so, I would like to request a refund for the charges incurred.
Thank you for your understanding.
Hi @Mercedes Barbara ,
Just to clarify, in Trello Standard/Premium, when you add a guest to two or more boards within the same Workspace, they become a billable multi-board guest, even if they never actually use those boards. Docs here: What is a Workspace guest? 📚
I'd suggest removing that person from the boards if they no longer need access, to avoid future charges.
As for the refund, you can raise a request directly with Atlassian Billing & Licensing Support. Select Payments → Request a refund and explain the situation. The billing team should be able to review your request. 🎟️
I've also recently written a step-by-step guide on how to contact Atlassian Billing & Licensing Support, including refund requests, in case you have trouble submitting the ticket. 🙂
Hope this helps!
Cheers, Tobi
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