Recover My Account

Saki Wilcox

I forgot to copy my recovery key and I do not have an authentication app setup for my Trello account. I'm logged in on my phone but unable to login in from my laptop.

I have requested a recovery but never receive an additional email after this one below:

We got your Atlassian account recovery request

We've received your request to recover access to your Atlassian account. We're sorry that you've had trouble with two-step verification.

We'll send you another email in 24 hours that will have a one-time login link to give you access to your account. The delay is needed for security reasons.

If you didn't request to recover your account, or no longer wish to continue with this process, you can cancel it by logging in to your account.

If you need to, you can contact Atlassian Support.

Cheers,
The Atlassians

Tomislav Tobijas

Hey @Saki Wilcox,

If you're looking at Atlassian's documentation, you should receive a second email titled "Let's get you back into your Atlassian account" approximately 24 hours after requesting recovery.

A few things worth checking 👀:

• Check your spam/junk folder, including emails from @id.atlassian.com.
• Make sure at least 24 hours have passed since your recovery request.
• Since you're still logged in on your phone, you could also try accessing your Atlassian account security settings to see whether you can manage your two-step verification. 👈

If you're still not receiving the recovery email after 24 hours (and you've checked your spam/junk folder), I'd recommend reaching out to Atlassian's Billing & Licensing Support directly. 🎟️

Select Your Account → Log in issues and follow the steps to submit a support request. You can also continue without logging in if you're unable to access your account.

If you need help navigating the support form, I've recently put together a step-by-step guide that might come in handy: How to Contact Atlassian Billing & Licensing Support – A Step-by-Step Guide.

Cheers,
Tobi