Hi everyone,
I am trying to permanently delete my personal Atlassian account (along with associated services like Bitbucket and Trello).
However, the account deletion process is completely blocked by the following error:
"This account is related to active accounts set to AUTO-RENEW / is the primary billing/technical contact for one or more products."
The issue is that the subscription linked to the Bitbucket workspace is marked as "Active", creating an endless loop:
- When I try to cancel the subscription or leave the workspace within Bitbucket, I get the error "You're not allowed to leave this workspace" or I am redirected to
my.atlassian.com. - When I go to Atlassian to delete my account, it blocks me and tells me to resolve the active subscription first.
- There are no payment details or credit cards attached, yet the active status prevents me from proceeding.
How can I get this workspace/subscription detached or deactivated from the back-end so I can finally delete my Atlassian account?
Thank you for your help!
