Anyone else experiencing bug where dates do not save on card?

Question

I'm currently using Trello's free plan and considering upgrading to a paid subscription. However, I'm experiencing a specific technical issue that is affecting my workflow.

Probably half the time when I open a card on a board and click "save" on a date to contact a client next, it does not actually save. Sometimes I have to go back in and try it 5+ times before it will save. I do not want to pay hundreds of dollars unless this issue is addressed.

Before purchasing a subscription, I need to determine whether this is a known bug, a limitation of the free plan, or an issue that would continue on a paid plan.

Could someone familiar with Trello's technical functionality help me establish whether this issue is known and whether a fix or workaround exists? I would prefer to resolve or understand this before committing to a paid subscription.

us5536511 · Answer

I set due dates on my own cards all the time on the free plan and they save fine for me, so I don't think this is a free-plan limit. The one time a date of mine didn't stick, my Wi-Fi had dropped for a moment and the card just hadn't synced, so I set it again once I was back online and it stayed.

Gabriela - LeanZero · Answer

Hi @David Hansen, incognito still failing mostly rules out extensions and cached data, so I'd look at the connection dropping for a moment or at the browser itself. Trello's doc says that while you're disconnected "any edits that you make to your Trello cards will not be synced or saved to your boards", and a box shows up in the bottom left when it happens: https://support.atlassian.com/trello/docs/losing-connection-to-trello-servers/

Which browser and version are you on? Trello only supports the latest stable release of Chrome, Safari, Firefox and Edge: https://support.atlassian.com/trello/docs/what-browsers-and-mobile-platforms-does-trello-support/ Next time a date doesn't stick, I'd watch for that box and I'd try the same card in the Trello desktop or phone app, because if it saves fine there you know it's the browser and not your account or board.

Nothing I found points to a Free-plan limit, and I couldn't find a public bug or status incident that matches right now. What paying changes is that "Only Trello users with an active subscription can submit support tickets", so on Free the Community is your route: https://support.atlassian.com/trello/docs/why-cant-i-submit-a-support-ticket/ The same page says a Workspace that hasn't tested a paid plan before can try one first, so you could check whether it keeps happening before you spend anything.

David Hansen · Answer

Thank you.

I opened it in an incognito window and it did the same thing. I tried 3 times to set a date for a reminder, and 1 of those times it did not register it at all, and I had to go back in and try again.

What does that point to in your opinion?