I logged a ticket back in on Aug 5th (SECREP-25691), and have yet to hear a response. I reached out in Sept for an update; still nothing. I was thinking that with Jira Premium, I wouldn't encounter these things.
Hi @Amy Mavin !
Is SECREP a support ticket? You should be able to escalate it.
Unfortunately you can't escalate it via community :/
Regards,
Seba
Hello @Amy Mavin
I flagged this post because the response time here is unusual.
Best,
Arek🤠🧙♂️
Hi -
Well, I sure hope so. It's logged within - https://support.atlassian.com/requests as a request. It states the request type is a "Security Report".
In the ticket itself, I only have options to Close, Don't notify me, or Share. There's no option to escalate. And, sadly, unlike most vendors, I've never been provided with an Account Manager for my subscription to escalate to.
Might just be faster for me to log a new ticket and add a higher priority to have this actioned.
Hi @Amy Mavin,
Thank you for reaching out.
I'm sorry to hear that your ticket has gone unprocessed for this long. I found it and escalated it internally. Please be on the lookout for updates. I'll also be checking on it and will inform you here once things start moving.
Best, Samuil
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