verification code being sent to a device not linked with the account

Area Team Leader

How can I change the device that the verification information is sent to when it is not a device associated with my account. I have also checked 2 step verification which is disabled but constantly makes me log in different ways, I also cannot change my atlassian password because it is telling me my current login is incorrect even though I used it to successfully log in on my computer.

Tomislav Tobijas

Hey @Area Team Leader

As you've mentioned that two-step verification is disabled, I'd first suggest checking which service is actually requesting the verification code. 👀 Is it Atlassian or something else?
Atlassian supports different authentication methods, including Google, Microsoft, Apple, and passkeys, which may have their own verification requirements.

A few things worth checking:

1. Atlassian account security settings – Since you can still log in on your computer, check your configured authentication methods, passkeys, and recently used devices.
2. Two-step verification troubleshooting – If Atlassian is requesting a code from a device you cannot access, the recovery key or account recovery process may help.
3. Reset your Atlassian password – If your current password isn't being accepted, try resetting it. Keep in mind that successfully logging in through Google or another provider doesn't necessarily mean you're using your Atlassian password.

If none of these options work, I'd recommend contacting Atlassian through their support channel. 🎟️

I've also recently (this morning, actually 😅) published a step-by-step guide to contacting Atlassian Support 🆕, primarily covering billing and licensing requests (although there's also one example for login issues), but it might be useful if you need some additional guidance navigating the support process.

Cheers,
Tobi