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Screenshot delete

Jean Claude Gagné

How can I delete a screenshot from a closed ticket?

Accepted answers

Jean Claude Gagné

https://community.atlassian.com/forums/discussion/comment/3302520#Comment_3302520

Hi @Arkadiusz Wroblewski,

the first option provided is not available, I used the second option
and sent the report to the moderators, I am also sending an email, as
suggested.

Thank you very much!!

All comments

Ollie Guan

Hi Jean,

In Jira Service Management (JSM) Cloud, the inability to delete screenshots from a closed ticket is typically caused by two core reasons:

Workflow Property Restrictions
Permission Scheme Restrictions

Recommendation: Please contact your Jira System Administrator. They can assist you by temporarily reopening the ticket, modifying the workflow properties, or adjusting the permission scheme to allow the deletion.

Jean Claude Gagné

Sorry, I meant to delete from a ticket in the community forum

Arkadiusz Wroblewski

Hi @Jean Claude Gagné

For a Community post, open the three-dot menu (⋯) → Edit, remove the screenshot, then save.
If editing isn't available, use ⋯ → Report to moderators and ask the Community team to remove it.

You can also contact them directly at communitymanagers@atlassian.com.

https://community.atlassian.com/forums/discussion/3183732/when-the-forums-misbehave-your-guide-to-reporting-community-bugs

Best,

Arek🤠🧙‍♂️

Jean Claude Gagné

https://community.atlassian.com/forums/discussion/comment/3302520#Comment_3302520

Hi @Arkadiusz Wroblewski,

the first option provided is not available, I used the second option
and sent the report to the moderators, I am also sending an email, as
suggested.