Nao consigo solicitar reembolso. Nenhum site de suporte funciona e nao tem um email de contato

Question

Estou estremamente estressado com o tanto de link e sites que não resolvem nada. Nao consigo logar no suporte para pedir e nao sei mais o que fazer. Preciso solicitar reembolso e nao consigo. Horrivel esses sites que falam de informacoes mas não resolvem absolutamente nada.

Tomislav Tobijas · Answer

@Luiz Nogueira if you need to raise a request for a refund, as Arek mentioned, navigate to

https://www.atlassian.com/company/contact/purchasing-licensing#/

and fill out the following: 👇

How can we help you?

Payments

Choose a topic

Request a refund

The displayed fields depend on the selected form, but if you see buttons like Need more help? or AI chatbot > click on those and start talking with the chatbot. Once the bot gives you a reply, the button below the chat should appear to proceed with raising a request.

Basically, the forums here are mainly supported by end users like myself, so we can mainly point you to the right direction.

One more thread that could help: Refund for service...

Cheers,

Tobi

Luiz Nogueira · Answer

Já tentei as duas opcoes e tudo que o site de suporte tenta enviar, todos os links não resolve, so trazem informacoes e não resolvem.

Arkadiusz Wroblewski · Answer

Hi @Luiz Nogueira

As you can't access Atlassian Support, you can also try their general contact form:

https://www.atlassian.com/company/contact/general-inquiries

For refund requests, the correct contact is Purchasing & Licensing:

https://www.atlassian.com/company/contact/purchasing-licensing

Please don't share payment details publicly.

Best,

Arek🤠🧙‍♂️