This is a major functionality for any ticketing system, and kept us from adopting JSM a few years ago for all our clients. Has ther ebeen any progress on this?
Thank you
Hi @Costis Papadopoulos
Not yet, sadly. There's still no native merge in JSM Cloud. The request is JSDCLOUD-4685, which sits at "Future Consideration" with over 1,200 votes: https://jira.atlassian.com/browse/JSDCLOUD-4685 Vote for and watch it so you hear about any change.
Atlassian's recommended workaround is to link the two requests with the "duplicates" link type, move anything you need (comments, attachments) across to the one you keep, and close the other. If you need a real merge that carries over comments, attachments and participants, a few Marketplace apps do that.
Ok thanks, this is pretty sad!
@Costis Papadopoulos
In our env, we have always using issue links function to associate related issues in JSM.
If you can provide more information on what you meant by merging issues for your organization, we can further provide our suggestion and assist you.
Best, Joseph
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