How to delete a newly created account??

Manu Hutter

I am extremely frustrated. I accidentally created a new account (duplicate) on atlassian.com (Free plan). Wanted to delete it immediately, but that is not possible. I am told:

User is last billing admin of a transaction account that has one or more non-cancelled subscriptions.

Ok, so I try to find subscriptions and cancel everything that has the option to cancel (not everything does). Still cannot delete the account.

Then I try to delete the Organization, but I am told that I have outstanding steps:
- cancel subscriptions and trials
- remove platform apps and Rovo (contact support for that)

I have already tried to remove subscriptions, and there is no way of contacting support on free tier. A request for data removal is also not possible if you have an account. What the heck?? I want my data deleted!

Arkadiusz Wroblewski

Hi @Manu Hutter

Unfortunately, some subscriptions like Rovo cannot be removed manually.

You can contact Atlassian Billing & Licensing, even on the Free plan.

Select Your account and use Need more help? to submit a request. Ask them to remove the remaining entitlements blocking account deletion.

Mention the "last billing admin" error as well. They can investigate what's still active. 🙂

Some apps are just "Sticky" and you need help. It happened to all of us, so you not alone 🫂

Best,

Arek🤠🧙‍♂️