Hi, yesterday I booked a paid Trello subscription. I understood immediately its too big for my non-commercial use and canceled. How can I get the fee back? thank you
Hi @Fabian Diering ,
Since you've already performed the manual cancellation in your Workspace Settings, the next step is to submit a formal request to the billing team to process the actual fee reversal. π
Then fill out the form below (provide the details).
I believe Atlassian offers a 30-day money-back guarantee for Trello subscriptions.
Cheers, Tobi
Hello @Fabian Diering
Also, a small, usable KB Article :)
https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/
Best,
Arekπ€ π§ββοΈ
thank you Tomislav, for your quick response! best fabian
very cool, thanx a lot Arek! best fabian
I tried to follow your advice but i was not sucessful. I searched many sites but finally I did not find a place where I was able to apply for the refund. any advice? thanx!
@Tomislav Tobijas already pointed you in the right direction. π
Are you having trouble with the refund request form? Let us know where you're stuck, and we can help you with the next steps.
@Fabian Diering have you tried filling this out via the provided link?
In case you don't see Submit button, try using a different browser or incognito mode/window.
that helps, Im a step further. actually, I thought i put in the invocice number, but not sure how to proceed. please see attached screenshot
@Fabian Diering
I provided you answer in Thread on @Tomislav Tobijas answer, because we are here to help, and not just make solo threads without reason for gamification.
Excuse me, im not sure if i understand. I just wanted to thank you for the quick answer. There is no gaming or such involved
No, no, no, everything is fine. To clarify, when you provide answers here, you earn points called "kudos." Theoretically, you can earn more kudos by giving separate answers. Like any forum, there are incentives to encourage people to be active. But don't worry about that. What's most important is that we get your problem fixed.
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