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Unable to submit request for billing and licensing

Thad Lee

The page for Contact Us in Atlassian puts you in an infinite loop of going between subscriptions/orders in Billing Admin back to the page of how can we help page. I do not see a Submit or Save button after filling out the appropiate answers on the Contact Us page. How to get help with billing???

Accepted answers

Isabelle Ruivo dos Santos

Hi @Thad Lee !

Try going straight to the billing contact form: atlassian.com/company/contact/purchasing-licensing, not through Billing Admin.

Under “How can we help you?”, pick the option matching your topic (e.g., Payments).
Choose a topic.
If you don’t have a URL, SEN, EN, or invoice number, select Proceed without URL, SEN, EN or invoice number. The submit option usually appears only after this step. Then describe your request in “Your question”.

If the button still doesn’t show, try an incognito window or another browser, since the form may be failing to load.

Hope this helps

All comments

Isabelle Ruivo dos Santos

Hi @Thad Lee !

Try going straight to the billing contact form: atlassian.com/company/contact/purchasing-licensing, not through Billing Admin.

Under “How can we help you?”, pick the option matching your topic (e.g., Payments).
Choose a topic.
If you don’t have a URL, SEN, EN, or invoice number, select Proceed without URL, SEN, EN or invoice number. The submit option usually appears only after this step. Then describe your request in “Your question”.

If the button still doesn’t show, try an incognito window or another browser, since the form may be failing to load.

Hope this helps

Thad Lee

Thanks!

Tomislav Tobijas

Just to add to the previous suggestions - I recently put together a step-by-step guide on contacting Atlassian Billing & Licensing Support.

It includes screenshots of the submission process and explains what to do if you can't find the Submit button or get stuck at a specific step.

Hopefully, it helps! 🙂

Cheers,
Tobi

Thad Lee

Thanks will check it out!

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