Login problems after changing google email address

Marta Kieser

Dear Atlassian Team,

I am experiencing login issues when trying to access my Trello account using my business email address, cookingtheworldmm@gmail.com, which was recently changed to marta@cooking-the-world.com.

I am unable to log in, and I am not receiving any password reset links either (on both emails).

Could someone please help me recover access to my Trello account?

Thank you for your assistance.

Kind regards,
Marta Kieser

Germán Morales

Hi Marta Kieser, welcome to the Atlassian Community! Before anything else, I'd edit your post and remove both email addresses, since this forum is public.

If the Trello account was originally created with Continue with Google, log in that way with the same Google account. Atlassian documents that as a recovery path for accounts created through Google in Recovering your Trello account.

If it was a regular email and password account, the reset email has to reach the address on the account. Check spam on both mailboxes, and for the new domain ask whoever manages it to allow noreply@id.atlassian.com and do-not-reply@trello.com, since company domains can filter them before they reach the inbox. Then request a new reset at id.atlassian.com.

If it still doesn't arrive, it may be blocked on Atlassian's side, which only their team can check, so I've flagged this post for them.