Agent capability

Question

Hi Community

I switched over our agents using Agent accounts from shared account but now I see after I swtiched over the agent isn't able to read screenshots from a message to help with troubleshooting but when the agent used to be shared accounts (Using my account) it was able to ?

is there something that I need to add for the agent to read off screenshoots ?

Ben Costello · Answer

Hi Mario,

I think you stumbled on a bug that we have now fixed. The issue was to do with read permissions when using agent accounts.

Would you mind testing again and letting me know the results?

- Ben, Rovo Studi

Mihai_LeanZero · Answer

Slack changes it. The project/space access idea doesn't fit a screenshot dropped in a channel, scrap that one.

On Slack an agent with its own account replies publicly and only draws on content its owner has given it, and right after the move the owner has to grant it content before it answers at all. Image attachments aren't covered in the docs.

Check Studio > the agent > Access and identity. Switch it (or a clone) back to User's account, which Atlassian positions for chat. Side effect: it then replies privately to whoever asked, not in the channel. Repost the same screenshot.

Reads it there? The account move. Still failing, retry a couple of times (ROVO-655, images in the Slack app give intermittent results, workaround is retry or Rovo Chat on the site) and open a support ticket with the exact error text.

Not reproduced here.

Arkadiusz Wroblewski · Answer

Hello @Mario

Check Studio → Access and identity and the agent's permissions to access the source content.

Atlassian explains the permission differences here:

https://support.atlassian.com/studio/docs/understand-rovo-agent-accounts/

We've also seen similar image-access issues discussed here.

Best,

Arek🤠🧙‍♂️