nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Trouble Accessing Exisiting Loom Account Under An Old Email I No Longer Have Access To

Tommy Markov

I've had a Loom account since 2022 under my old companies email. I haven't used Loom in a while, since before the switch to Atlassian, who have been less than helpful in helping me restore my account or switch the email associated. I've been getting billed for the last 2 years without even having access. I'd like to retrieve all of my recordings, but at this point, I might as well cancel my subscription, which I am also having issues with. Can anyone help out here, please?

Thank you in advance

Accepted answers

Arkadiusz Wroblewski

Hi @Tommy Markov

Sorry to hear about this!

Since you no longer have access to your old company email, I'd recommend contacting Loom Support directly.

Ask them to help verify account ownership, recover your recordings, cancel the subscription, and review the charges.

As this is a peer-to-peer Community, we cannot access accounts or resolve billing issues here.

I'd also recommend recovering your recordings before requesting account deletion.

Hope this gets resolved soon!

Best,

Arek🤠🧙‍♂️

All comments

Arkadiusz Wroblewski

Hi @Tommy Markov

Sorry to hear about this!

Since you no longer have access to your old company email, I'd recommend contacting Loom Support directly.

Ask them to help verify account ownership, recover your recordings, cancel the subscription, and review the charges.

As this is a peer-to-peer Community, we cannot access accounts or resolve billing issues here.

I'd also recommend recovering your recordings before requesting account deletion.

Hope this gets resolved soon!

Best,

Arek🤠🧙‍♂️

Tommy Markov

Hi Arek,

Thanks for the feedback. I emailed support, last year and never heard back. Since your reply, I did try again to email support a few days ago and waiting to hear back, but honestly, not expecting a reply. I created a new Loom account to record videos which I need to edit and Loom is asking me to pay the $180 yearly business membership upgrade in order to trim and download my videos, however, I already have a paid account under my personal email account which I cannot access. I don't want to keep supporting this company when they are not responsive with customer support

Arkadiusz Wroblewski

Sorry to hear that.

i also flagged your post to attention Atlassian support

Tommy Markov

Thank you for your help Arek! Much appreciated!

Tommy

Arkadiusz Wroblewski

There is nothing to thank for. We are here to help each other.🤠😉

Samuil Enchev

Hi @Tommy Markov,

Because the ticket you created was created without you being logged in, I am unable to find it and escalate it. Could you please share the ticket key (it should look something like CA-XXXXX) with me here and I will make sure you receive the needed help?

Thanks,
Samuil

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

my.atlassian

loom

atlassian%20support