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Trello Free plan blocked – incorrect number of users

FRANCESCA DONATI

Hi everyone,

I’m hoping someone can help me with an issue we’re having with Trello.

Our activity has been blocked because Trello says that our workspace has more than 10 users and therefore exceeds the Free plan limit.

The problem is that we are actually only 7 people using the workspace. We would really like to continue using Trello for free, as our team is well within the Free plan limit.

Has anyone experienced the same issue or knows how Trello calculates the number of users? Is there a way to check whether inactive members, guests, or other accounts are being counted even though they are no longer actively using the workspace?

Any advice on how to correct the user count and restore our Free plan access would be greatly appreciated.

Thank you!

Accepted answers

Caity

Hi @FRANCESCA DONATI, I took a look at your Workspace and can confirm that there are 7 members and 3 guests, bringing the total to 10. It looks like some of the invited members have never accepted the invitation and signed up for Trello, so I would start by suggesting that you removing them to free up some space. You can do that from the Workspace Members page: https://support.atlassian.com/trello/docs/removing-people-from-a-workspace/

All comments

Caity

FRANCESCA DONATI

Than ks a lot for your help Caity. I made it but nothing changed. Now I see only 5 members. Am I wrong?

Caity

On my side, I'm still seeing 7 members in the Workspace. It looks like you may have removed some members from a board within the Workspace rather than from the Workspace itself. You'll need to go to the Members page for the Workspace in order to make those changes.

Most of the Workspace members either never finished signing up for Trello or haven't used Trello in over a year, so you should be able to safely remove them to free up some space.

Arkadiusz Wroblewski

Hi @FRANCESCA DONATI

Trello’s Free limit counts collaborators across the whole Workspace: Workspace members, board guests, and pending invitations. People who stopped using Trello can still count if they retain membership; formally deactivated accounts don’t.

As a Workspace admin, open Workspace → Members and check the members, Guests, and pending invitations.

Remove people who no longer need access and cancel unused invitations. When removing a Workspace member, also remove their board memberships, otherwise they can remain counted as a guest.

Once the total is 10 or fewer, editing should resume. What collaborator total does that Members page show?

Best,

Arek🤠

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