When a customer raises a ticket, they get the on screen confirmation, but no email.
The ticket is in the open queues but no notification is sent to the agent.
When the agent replies nothing is sent to the customer's email
Hi @Iain Bowes
Welcome to the community!
This sounds like a notification scheme or mail configuration issue. Can you let me know if you are on a Team or Company managed Space so that we can review the notification scheme configuration?
Thanks Ajay
It is a team managed space.
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