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Jira isn't sending ticket notifications

Christoph Thiel_nmvvfk

Since 24.08.2026 we don't receive emails from the Customer Service Management. Also the customer don't receive answers from the CSM

Accepted answers

Dirk Ronsmans

Hey @Christoph Thiel ,

Jira had a degredation in the notifications yesterday but that should be resolved now.

https://jira-service-management.status.atlassian.com/incidents/jzqjsd11ztf2

If you're still encountering issues at the moment I'd suggest raising it with support through https://support.atlassian.com/contact to make sure it's not still impacting your instance

Maksym Liutyi

Hi @Christoph Thiel ,

Thank you for reaching out. This is a known ongoing incident that Atlassian is actively working on. You can monitor progress and subscribe for updates here: https://status.atlassian.com/

Once the incident is resolved, notifications should resume normally. If the issue persists after the incident is marked resolved, please let us know.

All comments

Dirk Ronsmans

Hey @Christoph Thiel ,

Jira had a degredation in the notifications yesterday but that should be resolved now.

https://jira-service-management.status.atlassian.com/incidents/jzqjsd11ztf2

If you're still encountering issues at the moment I'd suggest raising it with support through https://support.atlassian.com/contact to make sure it's not still impacting your instance

Christoph Thiel_nmvvfk

Hey @Dirk Ronsmans thank you very much for your quick answer. I can't create a ticket here. The URL is 100% correct.
Do you know why it says that the URL can't be found?

Dirk Ronsmans

Not without any specifics. Normally the url is in the format of https://[something].atlassian.net

If you aren't a billing admin it could also be it's not recognizing you as an allowed contact. I can try and escalate this post but it might take a while (ussually a day) before someone from Atlassian can take a look.

Christoph Thiel_nmvvfk

Yes, I am not a billing admin. This person from our company is on vaction right now.
If you could help me, I woul really appreciate.

Maksym Liutyi

Hi @Christoph Thiel ,

Thank you for reaching out. This is a known ongoing incident that Atlassian is actively working on. You can monitor progress and subscribe for updates here: https://status.atlassian.com/

Once the incident is resolved, notifications should resume normally. If the issue persists after the incident is marked resolved, please let us know.

Christoph Thiel_nmvvfk

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Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

Atlassian Status Contact Support

Request ID: 9e8628753ba04c299bd81a0c3d191fb3

What is going on which Jira? Since days we can't work normally.
Our Ticket System must work 24/7, the hole year.

Please solve this problem as soon as possible, otherwise we have to think about an other solution for us. Thanks

Dirk Ronsmans

Hey @Christoph Thiel ,

Looks like you've been hit with a bit of bad luck where some issues are happening shortly after eachother. (https://jira-service-management.status.atlassian.com/incidents/x40xmc6kx8ft)

Unfortunatly these happen from time to time but let's hope it settles down for a while now

Maksym Liutyi

Hi @Christoph Thiel

Sorry to hear about the inconvenience. As @Dirk Ronsmans mentioned, this was due to a secondary incident that occurred shortly after the initial one
https://jira-service-management.status.atlassian.com/incidents/x40xmc6kx8ft.
Both issues have now been resolved, so you should be able to access your Jira instance again.

Best regards,
Maksym