Getting error saying "Something went wrong Reload to try again" when clicked on Ask Rovo button

Question

Hi Team,

I tried to reload Rovo multiple times and tried to open new chat as well. But getting error saying "Something went wrong. Reload to try again" when clicked on Ask Rovo button.

Viswanathan Ramachandran · Answer

Thanks, appreciate if you let us know the solution. You can contact Atlassian support for help.

Priyanka Ingle · Answer

Hi @Viswanathan Ramachandran  - I have tried everything but unfortunately, nothing seemed to work on Friday.

It appears that on Last Friday, an IP allowlist was enabled for Rovo, but this allowlist was only set up to include Atlassian's Support IP. The team is currently investigating why this happened. In the meantime, the enablement from Friday has been reverted.

Viswanathan Ramachandran · Answer

Hi @Priyanka Ingle

* is rovo enabled? 
* has it worked before?
* Did you try to log out completely from all your sessions and try again?
* did you try in incognito mode? different browser?

status.atlassian.com shows healthy. If none of the above works, please raise a support ticket with atlassian.