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Do my certifications follow me?

Chris Bezile

I currently work for a company and have a managed account. The email address associated to me and my account is my company email. When I look at my profile and see all of my IP (my questions, my certifications, my badges, etc) I wonder if it's linked to ME or to this company account I have?
What happens if I no longer work for the same company? How do my accomplishments stay with me and aren't lost if this company account is no longer active?

Accepted answers

Matteo Vecchiato

Hi @Chris Bezile ,

For certifications, I suggest to edit your certmetrics profile (https://cp.certmetrics.com/atlassian/en/profile/information ) and set:

- Your personal e-mail the Personal Information

- Your company e-mail in the Affiliations section

For community profile, as far as I know, it is not easy to keep your profile and I know that some people had a lot of troubles migrating the profile. The standard way, when person leave a company, is opening a ticket and requests to translate the profile to a new account.

If someone has a better idea, it is good to know.

Hope it helps

Sami Shaik

Hello @Chris Bezile , @Matteo Vecchiato has the certifications side well in hand, so let me answer your first question directly, the one still open: is it linked to me or to the company account?

The honest answer: it is linked to the account, and because yours is a managed account, the account itself is controlled by your company, not by you. Managed means your employer verified the email domain and claimed every Atlassian account under it. Two practical consequences follow: you cannot delete or release a managed account yourself (only your org admins can), and when you leave, what happens next is their choice, not yours. Reference: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

There are exactly two futures for your account when you leave, and they differ a lot:

Deactivation (the common case). Access stops immediately: no signing in, no posting on Community, no support tickets, no my.atlassian.com. But your personal data and history remain, your name shows with a Deactivated tag, and an admin can reactivate it any time. Reference: https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/
Deletion. After a 14 day grace period the account is permanently deleted, your personal data is removed from all Atlassian services, your name is replaced with "Former user" in products, and no one can reactivate it. Reference: https://support.atlassian.com/user-management/docs/delete-a-managed-account/

So your instinct is right: anything you care about should be moved or anchored before you leave, while you can still sign in. The practical checklist:

Certifications: safe, with Matteo's fix. They live in the certification portal keyed to your cert profile, so setting your personal email there (as Matteo described) is what makes them follow you, independent of the company account's fate.
Community profile (questions, badges, kudos): tied to the Atlassian account ID. If the account is deactivated your contributions stay visible under your name but you lose the keys; if it is deleted, attribution becomes Former user. The standard route Matteo mentioned, a support ticket asking to migrate your Community profile to your personal account, is the right move, and the time to do it is while you are still employed and can access both accounts, not after.
Ask your admin for deactivation, not deletion, when you do leave. It is Atlassian's own recommendation when an account might matter later, and it keeps your history intact.

The one sentence version: your accomplishments follow your account, your company controls the account, so move the anchors to your personal identity before the last day.

All comments

Matteo Vecchiato

Hi @Chris Bezile ,

For certifications, I suggest to edit your certmetrics profile (https://cp.certmetrics.com/atlassian/en/profile/information ) and set:

- Your personal e-mail the Personal Information

- Your company e-mail in the Affiliations section

If someone has a better idea, it is good to know.

Hope it helps

Matteo Vecchiato

Hi @Chris Bezile ,

Please also consider to add a personal linked account, as explained here: https://community.atlassian.com/forums/Community-Announcements-articles/Manage-your-Atlassian-Community-profile/ba-p/2958563

Tinman_9oon93

Thank you, I've linked my accounts and my personal is primary now.

Chris Bezile

Tinman is me, my primary account LOL. I'm trying to edit the name now.

Sami Shaik

Hello @Chris Bezile , @Matteo Vecchiato has the certifications side well in hand, so let me answer your first question directly, the one still open: is it linked to me or to the company account?

There are exactly two futures for your account when you leave, and they differ a lot:

Deactivation (the common case). Access stops immediately: no signing in, no posting on Community, no support tickets, no my.atlassian.com. But your personal data and history remain, your name shows with a Deactivated tag, and an admin can reactivate it any time. Reference: https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/
Deletion. After a 14 day grace period the account is permanently deleted, your personal data is removed from all Atlassian services, your name is replaced with "Former user" in products, and no one can reactivate it. Reference: https://support.atlassian.com/user-management/docs/delete-a-managed-account/

So your instinct is right: anything you care about should be moved or anchored before you leave, while you can still sign in. The practical checklist:

Certifications: safe, with Matteo's fix. They live in the certification portal keyed to your cert profile, so setting your personal email there (as Matteo described) is what makes them follow you, independent of the company account's fate.
Community profile (questions, badges, kudos): tied to the Atlassian account ID. If the account is deactivated your contributions stay visible under your name but you lose the keys; if it is deleted, attribution becomes Former user. The standard route Matteo mentioned, a support ticket asking to migrate your Community profile to your personal account, is the right move, and the time to do it is while you are still employed and can access both accounts, not after.
Ask your admin for deactivation, not deletion, when you do leave. It is Atlassian's own recommendation when an account might matter later, and it keeps your history intact.

The one sentence version: your accomplishments follow your account, your company controls the account, so move the anchors to your personal identity before the last day.