Managing subscription

Frazer Horsefield

Hello, please help!!!

I have a paid subscription on my gmail account to loom but I went to login one day and  somehow made a new account through google to another email.

I've managed to access the old account but it's saying I don't have an active membership and I need to upgrade but I was billed only yesterday for it.

And I can't manage the subscription for some reason or see that it exists

Please help!!

Kris Klima _K15t_

Hi @Frazer Horsefield 

This article deals precisely with Loom account issues - it includes the link to a no-login contact option.

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201