Sign up fails with "Invalid email address" for a valid Gmail address

Question

Hi, I'm trying to create a new Atlassian account on id.atlassian.com/signup.

The form consistently shows this error right after I click "Sign up": "Invalid email address specified. Use another one." - even though the address is a normal, correctly formatted Gmail address.

I've tried:
- Retyping the address carefully (no typos, no extra spaces)
- Different browsers
- The email is not already registered — if I try to log in with it, I get redirected back to the sign up page instead

Could someone from the team check why this specific address is being flagged as invalid, or let me know if there's a workaround? Thanks!

Marc -Devoteam- · Answer

Hi @Nikolas 190

Is this google address based on a company domain and a Google Business Workspace domain. It can be that this is blocked from that side.

Jean Horn · Answer

Hi @Nikolas 190 !

Since your email address contains personal information, it's best not to share it here on the public community forum where anyone can see it. Instead, you'll want to raise a ticket directly with Atlassian Support so they can safely check why that specific address is being flagged.

Before doing that, a quick workaround you could try:

* On the sign-up page, click the Continue with Google button instead of typing your Gmail address manually in the field.

If that still doesn't work, you can submit a support request directly via support.atlassian.com/contact.

Hope this helps!