Subject: Rovo Agent fails on Confluence write actions (Create/Edit page) with "No response received"

Sven Hamelink

Description:
We are experiencing a persistent issue with a custom Rovo Agent named "//". This agent is designed to assist our employees by answering questions from our Confluence Knowledge Base ("///").

The Goal:
To improve a particular department autonomy, when the agent "//" does not know an answer, it is instructed to log a "Knowledge Gap" by creating a new page (or appending to an existing one) in Confluence. Dit allows our team to identify and fill missing information in the Knowledge Base.

The Problem:
Whenever the agent attempts a write action (either create-page or edit-page):

1. The "Please review" card appears correctly.

2. The user clicks "Confirm selected".

3. The UI shows "Completed 2 steps" but then displays "No response received".

4. Crucially: No page is created or updated in Confluence. The action fails silently in the backend despite the "Completed" status in the chat.

Environment Details:

• Site URL: ///

• Space: ///

• Target Parent Page ID: ////

• User Permissions: The users (including myself) have full "Add" and "Edit" permissions in the space and can manually create pages under the target parent page without issues.

Troubleshooting steps already taken:

1. Switched Tools: We moved from append-content to create-page to rule out timeouts caused by large page sizes.

2. Simplified Content: We removed all complex formatting (tables, macros) and tested with plain text to rule out ADF (Atlassian Document Format) corruption.

3. Verified IDs: Confirmed the Page IDs and Space keys are correct.

4. Location Testing: Tested creating pages both with and without a Parent Page ID.

5. Permission Check: Verified that manual page creation works for the same users.

Request:
Could you please investigate the backend logs for the ActionToolAgent / Rovo integration for our site? It appears there is a disconnect or a timeout occurring between the Rovo action confirmation and the actual Confluence API execution, even though the agent thinks the step is "Completed".

Rebekka Heilmann (viadee)

Hi @Sven Hamelink - welcome to the Community,

firstly, please note that this is a public forum so do not share internal information or screenshots that is not needed for answering your question. The site url and space name is irrelevant to us but reveils information that may be useful to attackers.
We also don't have access to any backend logs. You would need to contact https://support.atlassian.com/ for that. If Rovo shows up as "free", simply select one of your paid products so the UI doesn't direct you to the Community.

 

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Rovo still has issues with creating pages in the correct hierarchy so one thing I'd recommend is trying to have the Agent simply publish a page *anywhere* in the Space (which will most likely be below the homepage). If that works, we can co from there.