Request to Change Educational Account

Question

Since my educational account is set to expire soon, I requested in April to change the email address for my existing Education Loom account to my new educational email address , and the change was processed as of April 11. (LCS-4801: account - Update account details)

However, when I logged into Loom today, I was automatically logged in to my old Education account.. When I tried to log in to my new Education account—even though I entered the correct password—I received a message stating that the password was incorrect. After changing the password, my account was set to the “Starter Free” plan. Please look into this

Kris Klima _K15t_ · Accepted Answer

Hi @jj3042

As this a public Community forum, we cannot handle your account issues.

However... this article might help, it's specifically about Loom account issues

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

There's a section for 'no account' contact option.

Also, I requested assistance of Atlassian support on this case.

Account mixup is, unfortunately, a common thing with Loom due to the original Loom licenses and their transfer into Atlassian account licenses.

Samuil Enchev · Accepted Answer

Hi @jj3042,

Welcome to the Community!

As Kris mentioned, the best way to get this sorted is by reaching out to the Loom support team directly. You can find the step-by-step guide on how to do that right here: Need help with your Loom account? Here’s how to contact Support (and get help faster).

I’ve taken a look and can see you already have a ticket open with them (LCS-59453). Keep an eye out for a response there! I’ll also keep a close watch on the ticket from my end to make sure everything stays on track for you.

Let us know if you need anything else!

Best,
Samuil