The Passkey button is missing from the login page.

Question

Atlassian supports passkeys for signing in. Unfortunately, it is difficult to sign in with a passkey because the Passkey button is missing from the default login page.

Here is a workaround for this problem…

1. Go to www.atlassian.com

2. Click Sign in (top-right corner of the page). The login page appears but the Passkey button is missing.

3. Edit the address shown in your browser's address bar (https://id.atlassian.com/login?continue=https%3A%2F%2Fwww.atlassian.com%2...) by removing everything after login so it simply reads: https://id.atlassian.com/login

4. The Passkey button appears. Click it and log in.

Maksym Liutyi · Answer

Hi @Iain Robinson

I understand this issue must be frustrating for you. I've created a support ticket on your behalf - JST-1340143. Please keep an eye on your email for updates, and we're here to help you through this.

Best regards,
Maksym

Arkadiusz Wroblewski · Answer

Hello and welcome to Atlassian Community @Iain Robinson

Your workaround is useful, but I think Atlassian should confirm whether suppressing Passkey on the second login flow is intentional or a login-page defect.

I couldn't find an existing public Atlassian bug matching this exact behavior, so I am going to flag this for Atlassian assistance.

Best,

Arek 🤠