I wish to cancel my subscription and delete my account

Question

Why do they make this so complicated? I’ve downgraded my account to free because it won’t let me delete it. Can anyone point in the right direction?

Tomislav Tobijas · Answer

Hi @Stephen Williams ,

I believe you should find all the info in link Viswanathan sent, but if the system still blocks you from deleting the account, you can completely remove/deactivate Loom subscription by going to admin.atlassian.com > Billing > Manage (next to Loom subscription/entry) > Deactivate

Note that it will take some time until the subscription is fully deactivated/deleted.

If you still experience issues with it, you can reach out to the official support team via Atlassian Support: Pricing, Billing & Licensing, and they should be able to assist you.

Cheers,
Tobi

Viswanathan Ramachandran · Answer

Hi @Stephen Williams

See https://support.atlassian.com/loom/docs/delete-your-account/

If you're the only admin, then you have the answer. Contact Loom support team.