Cant Add Jira Discovery

Ben Kordulla

Hi,

i am one of the org admins on my atlassian site but i cant add the Jira Product Discovery.

While I can add the statuspage app (as shown in the screenshots)

And somehow it is offline/deactivated but i cant reactivate it (i want to use 7 standard Licences)

Any Idea what I am doing wrong?

Germán Morales

Hi @Ben Kordulla , welcome to the Atlassian Community!

Jira Product Discovery is already attached to the site, but its subscription is deactivated. You need to reactivate the existing subscription rather than add the app again.

• Open Atlassian Administration billing and select the relevant billing account.
• Go to Subscriptions → Inactive, find Jira Product Discovery, and select Reactivate.
• Review the payment details and confirm the reactivation.

If you cannot access the billing account or do not see the Reactivate option, ask a billing admin to perform these steps. In the improved billing experience, organization admin access alone does not provide full billing-account permissions.

Once the subscription is active, keep the Standard plan and grant Jira Product Discovery app access to the seven users who need creator capabilities. Other users can participate as unlicensed contributors. If Jira Product Discovery is missing from the Inactive tab or reactivation returns the same error, follow Atlassian’s subscription reactivation procedure and use its contact option.