Should Rovo refuse to answer when organizational knowledge quality is too low?

Question

Sometimes Rovo has enough information to generate an answer—but not enough to generate a reliable one. Should it explicitly say: "I don't have enough trustworthy organizational knowledge to answer." instead of producing a potentially incorrect response?

Dr Valeri Colon (Connect Centric) · Answer

@AGASTYA SHARMA I’d separate prompting from a built-in safeguard. You can instruct a custom Rovo Agent to abstain when its sources don’t support an answer, but Atlassian doesn’t currently document an organization-wide knowledge-quality threshold that guarantees this behavior. A useful governance feature would be evidence-based abstention: if reliable sources are insufficient, say so, identify what’s missing, and ask for more context rather than generating a confident answer.

Nikola Perisic · Answer

Hi @AGASTYA SHARMA

Yes, you should always say to the AI what to emphasize and what to avoid.