lost 2fa phone and recovery code

Hans Snijder _ Sakko Groep

Can anyone help us? We’re suddenly seeing a request for a 2FA code on Trello, but no one knows who set it up. We don't have the 2FA code or any recovery codes, so we can't log in.

Changing the password didn't help either, can someone assist with this?

Regards

Hans Snijder

SakkoGroep/Hof Kabelfabriek

Germán Morales

Hi @Hans Snijder _ Sakko Groep  this is standard Atlassian account two-step verification, not Trello's old legacy 2FA, so a password change won't touch it.

• On the login screen, when it asks for a verification code, choose Can't use your phone?, then on the next screen choose Can't find your recovery key?
• Select Send recovery email. You'll get one email right away ("Steps to recover your Atlassian account") and a second one up to 24 hours later ("Let's get you back into your Atlassian account") with a one time link, valid for 24 hours, that lets you back in to manage the two-step verification settings.

If Can't find your recovery key? doesn't even appear as an option, the account sits under an organization's enforced two-step verification policy, and self-service recovery won't work. In that case whoever manages your Atlassian organization admin settings needs to reset it from there.