Atlassian MCP server giving 403 error from Claude just for some users

Question

Hi there,

We are a facing a strange bug. We use the atlassian mcp from Claude. Some users are able to browse JIRA and Confluence data without any problem, others can only browse JIRA but not Confluence. We have re-connected everything several times, but nothing worked.

Could you help?

Alejandro Álvarez_c0rguc · Answer

I cannot escalate to Atlassian Support in the regular contact form as selecting Rovo closes the option to escalate an issue.

We've reconnected several users, and still having the problem with the same users.

Dr Valeri Colon (Connect Centric) · Answer

@Alejandro Álvarez since Jira works for these users but Confluence returns 403, I’d compare their OAuth consent rather than just Atlassian groups. Rovo MCP enforces product-specific scopes and permissions per user. Have one affected user revoke the Claude/Atlassian connection under Connected apps, reconnect, and confirm Confluence is included on the consent screen. If it still fails while direct Confluence access works, capture the 403, user, timestamp and cloudId for Atlassian Support—it may be a user-specific MCP entitlement/token issue.

Alejandro Álvarez_c0rguc · Answer

Is someone facing a similar issue?