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Can't connect MCP Server - something went wrong (missing scopes)

Dominik Kuhn

Hi,

when trying to connect the Atlassian connector, I'm getting this error: Screenshot 2026-07-08 083439.png

I'm the owner of our company's Claude org and this connector used to work flawlessly.
I also had a colleague try it and he's getting the same error.

How can this be fixed?

Thanks!

Comments

Paul yu-chun Chang

Please make it a top priority -- that's impacting us too.

Ibby_2rcceg

We had an incident, the change has been rolled back. It should be working now, please try again and let us know if you have any issues

Sree Nerella

This has been fixed, please try again and should work fine now. Let us know if you continue to notice any concerns. Thank you for reporting

Sree Nerella

This has been fixed, please try again and should work fine now. Let us know if you continue to notice any concerns. Thank you for reporting

Paul yu-chun Chang

Hi @Sree Nerella @Ibby

The support form's "Cloud URL" field doesn't recognize our site's address, so I'm submitting the details here instead as it's related to Claude Atlassian Rovo connector as well.

Issue: I'm repeatedly getting "Unable to reach Atlassian Rovo" errors when using the Atlassian Rovo MCP connector from Claude against this site. It happens frequently/constantly, though the connection does succeed intermittently — I was able to successfully query accessible resources for this site moments before the errors started recurring.

Please help.

Screenshot 2026-07-17 at 15.49.11.png

Liliet Sosa

Hi @Paul yu-chun Chang

Is there a more specific error message you can share? If you hover over the error icon from your screenshot, you should be able to see the error message.

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