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Question

Unable to Access My Account After Trial Expired

Dear Support Team,

I tried to log in to my account (f****@********management.com), but unfortunately my trial period has expired, which means I can no longer access my account.

The only option I seem to have is to create a new account. However, this would mean losing all of my existing data.

Could you please let me know if there is a way to restore access to my account or otherwise resolve this issue?

Thank you in advance for your assistance and for thinking along with me.

Kind regards,

Martin Messer

Daniel Stevenson_al8qfw · Answer

I know this thread is a bit old, but have you tried clearing your browser cache or using a different browser to see if the login issue persists? Sometimes, a simple refresh can work wonders. If anyone else has faced similar Trello login issues recently, feel free to share your experiences or solutions here!

Rishabh S · Answer

Hi Martin, :)
Hope you are doing well,
Welcome to the community!!

I took a look at your account and noticed it was just created today. If you were actively using your account, it’s very likely they are tied to a different email address you've used in the past. This often happens if you've logged in via a different method (like Google or Microsoft SSO) or used a personal email previously.

To help me track down your original account and get your boards back, could you clarify a couple of things?

Do you have any other email addresses you might have used with Trello?

Can you share a link to one of your missing boards? If you have a link from your browser history or an old email notification, I can use that to trace the account status and help you get everything sorted.

Thanks.

Staffan Redelius · Answer

Hi @Martin Messer and welcome

I have redacted your personal info in the post for safety reasons.

Normally trial-accounts or down-graded to a free account if no billing details has been added. Your free account might be deleted after 2 years of inactivity but you should have received a notification 60 days prior to deletion.

I have rasied a ticket to Atlassian support on your behalf. You will hear from them within 2 business days.

Best regards,
/Staffan