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I need to delete my account

Former user

Please delete my Atlassian and Loom accounts and all their associated accounts as I have struggled enough to do this and failed. Please let me know when all the accounts are deleted and help the many users struggling to delete their accounts on the community page, thanks.

Accepted answers

Marc -Devoteam-

Hi @Mohamed Abdelhamid

See this KB on removing your Atlassian account.

https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

All comments

Viswanathan Ramachandran

hi,

is the deletion blocked? do you have any dependencies? common reasons could be

you have active subscriptions
you're billing contact

the best way is to reach out to Atlassian support using their support portal and they will gladly assist.

Marc -Devoteam-

Hi @Mohamed Abdelhamid

See this KB on removing your Atlassian account.

https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

Former user

Hi @Marc -Devoteam-

I have read the page you sent and when I try to follow the steps this is what I get although I just created the account and want to delete it. I tried to delete the Loom subscription and it is scheduled for deletion after 14 days. This is the second problem and it should be resolved later although I do not want to wait because I would forget to come back and delete the account. What is the first problem, the active entitlement, and how to resolve it?

Former user

Hi,

This is what I get although I just created the account and should not have an active subscription.

I tried to reach support but there is a question that asks for a URL to connect me to a support agent and does not accept any URL. I just need to reach support and that seems difficult.

Arkadiusz Wroblewski

Hello @Mohamed Abdelhamid

If you have Problem to Delete Loom, please use this Form and Reffer to this KB Article provided from @Marc -Devoteam-

Log into Loom | Loom

If you have still problems, contact Atlassian billing team directly Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Best,

Arek🤠

Former user

I requested to delete the Loom subscription and it is scheduled for deletion after 14 days but I do not want to wait because I would forget to come back and delete the account if this will be possible. I have another problem stated in the error message that is complex to understand like every text on this site. Even these comments cannot be deleted. Why is everything here not possible and irreversible?!!! I am struggling and cannot believe I got stuck like this.

Marc -Devoteam-

Hi @Mohamed Abdelhamid

Scheduled for deletion means it will be deleted in 14 days, unless you login to Loom again.

So there is no need to come back in 14 days.

The other option is based you created the site and you are the sole admin, if you want to keep the site, transfer your permission to another user.

If this is not the case you need to raise a billing issue, see Atlassian Support

Former user

Only the Loom subscription not the Loom/Atlassian account is scheduled for deletion.

Arkadiusz Wroblewski

To settle this, I requested assistance from Atlassian because this topic is becoming too huge and we are running around in circles.

@Mohamed Abdelhamid You should be patient. These things take time.

@Marc -Devoteam- You are absolutely right about that, but let's and support settle that.

Best,

Arek 🤠

Jessica

Hi Mohamed,

As Marc, shared, these are the correct steps to deleted your Atlassian account: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

Per the message you got, it seems at the time you tried to delete the account, you had products active, that needs to be removed first in order to request the account deletion.

From the account details used to create this post, we can see your Atlassian Account at this time is already scheduled for deletion, and you have already been routed to our support queue that handles Atlassian Account deletion and that they are working actively with you.

With that in mind, if you need any further assistance regarding the account deletion, for any reason, please feel free to get back on the support ticket "DATA-****7", as all confirmations about the next steps to unblock the deletion of your account can be done there, along any other necessary validations.

Regards,
Jessica

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