No access to Loom

Question

I have tried repeatedly to get access to my account.  It's been a few weeks now and I have a business to run.  I've tried everything you've suggested and still no access.   I opened a ticket, but haven't heard back on what is happening with my account.  If you can't reinstate, please cancel my subscription.

Kelly Hoffmann

[REDACTED]

Ben · Answer

Hi @Kelly Hoffmann

I'm from the Bitbucket Cloud support team, but noticed this post show up in my feed so thought I'd pop in.

I can see you've got an existing ticket raised with our customer advocacy team, and have noticed that this ticket has still not been addressed. I can totally understand your frustration here given the delay on what is clearly a serious issue, so I've had our cloud support team reach out to our CA team to follow this up accordingly.

Just letting you know also that this is a public forum, so I have edited your original post and redacted your email address to protect your privacy.

Thank you for your patience.

- Ben (Bitbucket Cloud Support)

Amanda Barber · Answer

Hi, @Kelly Hoffmann - I've requested an Atlassian support person reach out to you from this post. It might be best if you remove your email for privacy purposes and share your ticket number instead.