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Rovo can not be installed on Slack: Unapproved permissions requested: links:read

Rojahn Ahmadi

Hi,

I'm an admin both for Slack and for Atlassian, but simply can not get Rovo installed on Slack, following the instructions (https://rovo-integrations.atlassian.com/slack/onboard/welcome as referenced in https://support.atlassian.com/rovo/docs/using-the-atlassian-rovo-slack-app/).

I was on that screen:

"Install the Rovo App for Slack
Before you connect your site, you’ll need to install the app. We’ll redirect you to Slack.
> Add to Slack"

which, when clicking on that button, leads to that screen:

"Atlassian Rovo
Atlassian Rovo could not be installed.
It looks like something has gone awry. Don’t worry it’s not your fault, but you won’t be able to install Atlassian Rovo at the moment.

Error details
Unapproved permissions requested
links:read"

I don't see how I can change such permissions. How are you able to install Rovo?

Adding / removing the Rovo app from the Slack market place separately did not change anything, other than getting Rovo on Slack which is not able to reply to any message.

Best,

Rojahn

Accepted answers

All comments

Arkadiusz Wroblewski

Hello and Welcome to Atlassian Community @Rojahn Ahmadi

Is app aproval enabled in your Workspace ?

You can check it here: Slack Admin → Apps and workflows → App requests / Approved apps

I found some old ancient similiar problem Solved: Error when connecting to slack

Best,

Arkadiusz🤠

Rojahn Ahmadi

Hi Arkadiusz,

Thank you very much checking!

If you mean the setting "Require approved apps": Yes, it is enabled to require admin approval. I'm one of the admins and would have permission to approve. However, even if I disable that setting temporarily, the error stays.

The link you've posted: Unfortunately, it does seem like it was a bug back then that was fixed by Atlassian. It does look to me like another bug, but then I should not be the only one who has that issue - nobody would be able to get started with Rovo on Slack.

Best,

Rojahn

Dr Valeri Colon (Connect Centric)

Welcome to the community @Rojahn Ahmadi This error is typically caused by Slack's app approval policies rather than a Rovo configuration issue. The links:read permission is a Slack scope that some organizations restrict through app governance or admin approval workflows. Verify in Slack Admin → App Management whether unapproved scopes require review and whether Atlassian Rovo is allowed under your organization's app policies. If the workspace is part of an Enterprise Grid, an Org Admin may also need to approve the app. Atlassian Support may need to investigate if the scope request is not being properly recognized.

Rojahn Ahmadi

Thank you @Dr Valeri Colon _Connect Centric_ for checking that!

However, look at the permissions actually officially listed below. This indicates to me that there is a bug as it’s requesting a permission it did not officially declare for the app:

Rojahn Ahmadi

And I don’t see anything relevant to set in settings. I would approve it anyway, but even when disabling app approval the error would stay.

Dr Valeri Colon (Connect Centric)

At this point @Rojahn Ahmadi I’d recommend opening an Atlassian support ticket and including the exact error, screenshots, and your Slack workspace type (Enterprise Grid vs. standalone workspace). This looks like something Atlassian’s Rovo team will likely need to investigate. I’d also be interested to hear if anyone else can reproduce the same links:read error.

Arkadiusz Wroblewski

@Rojahn Ahmadi

Did you have Enterpise by chance ?

Rojahn Ahmadi

No, we are on Slack Pro.

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